Refund Policy
Refund Policy
Introduction
Nalvazhi Matrimony, accessible at https://nalvazhimatrimony.com, is committed to providing exceptional services to help you find your perfect match. As a trusted matrimonial site for Indians, we offer free registrations for new bride and groom profiles. This Refund Policy outlines our practices regarding refunds for any paid services or features.
Free Registration
Nalvazhi Matrimony offers free registration for new bride and groom profiles, which includes creating a profile, uploading photos, and accessing basic features of the site. Since registration is free, no refunds are applicable for the basic service.
Paid Services
Nalvazhi Matrimony may offer additional paid services or features, such as premium memberships, enhanced visibility, or personalized matchmaking services. The following terms apply to refunds for these paid services:
Refund Eligibility: Refunds are not provided for any paid services once the service has been accessed or utilized. This includes, but is not limited to, viewing profiles, contacting members, or using any features associated with the paid service.
Cancellation Policy: Users can cancel their paid subscriptions or services at any time. However, cancellations will be effective at the end of the current billing cycle, and no refunds will be issued for the unused portion of the subscription.
Exceptions
In rare circumstances, Nalvazhi Matrimony may consider refund requests on a case-by-case basis under the following conditions:
Technical Issues: If technical issues prevent you from accessing or using the paid service, and these issues are not resolved within a reasonable timeframe, you may be eligible for a partial or full refund.
Duplicate Payments: In the event of duplicate payments made due to a technical error, you may request a refund for the duplicate transaction.
Refund Request Process
To request a refund, please follow these steps:
Contact Customer Support: Email our customer support team at support@nalvazhimatrimony.com with your refund request, including your username, payment details, and a description of the issue.
Review and Response: Our team will review your request and respond within 5-7 business days. If your request is approved, the refund will be processed, and the amount will be credited back to the original payment method within 10-15 business days.
Non-Refundable Items
The following items are non-refundable:
Free Services: Any services or features provided for free are not eligible for refunds.
Used Services: Once a paid service has been accessed or utilized, it is non-refundable.
Changes to this Refund Policy
Nalvazhi Matrimony reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services after such changes have been made constitutes your acceptance of the new Refund Policy.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at support@nalvazhimatrimony.com.
Thank you for choosing Nalvazhi Matrimony. We are dedicated to helping you find your ideal partner!
